Good for your Pocket.

Good for the Planet.

Good for You.

When you buy from us, you're sure to get yourself a good deal without having to buy brand new!

Good for your pocket

When you buy from us, you’re sure to get yourself a good deal - without having to buy brand new!

When you buy refurbished, you’re able to save big!

If you’re on a tight budget but have been eyeing on a phone for a long time now, well, you can pay in installments. You can buy now, pay later with ZipPay, AfterPay and PayPal Pay in 4.

Good for the planet

100% of our packaging is made from recyclable material so your planet benefits along with your pocket.
4 R’s: Refurbished, Reduce, Reuse and Recycle

By buying Refurbished, you’re able to Reduce the amount of e-waste in the environment by Reusing a device that can still last for years that comes in Recyclable packaging.

Good for you

Our priority is you, that’s why we focus on service & reliability not just for our devices but also for our local support in Melbourne.

Our Price Beat Guarantee

Found a better deal somewhere else? We’ll beat that price by $10!

Click here to review the terms and submit a price beat request to us.

Australian Owned

We are Australian Owned and operated. We carefully test all our devices at our Melbourne HQ using the Blancco testing software, to make sure they are in compliance with Australian standards and are all compatible with current Australian networks. All devices sold on our website are 100%fully functional, sold with 12 months of warranty, and come with a 30-day moneyback guarantee. Please note that the latest models will be covered by Australian manufacturer's warranty.

Free and Fast Shipping

Need your device really quick? If you order with Express Post before 12:30pm AEST, we can assure you that your device will be dispatched on the same day (offer applies from Monday - Friday and excludes public holidays in Victoria. AU customers only).

Express Post orders generally take 1-3 business days to arrive at your door. NOTE: It may take longer for WA and rural areas, although it will still reach the destination faster than standard post.

We also offer free standard post shipping (eParcel) for those who want an extra good bargain and don't mind waiting a few extra days.

New Zealand customers are guaranteed delivery within two business days of dispatch if located in an urban metro area, and up to five business days in rural areas. NZ orders are shipped via DHL Express.

No matter what delivery method you choose, a tracking number will be sent to you via email shortly after the package is dispatched.

Note: Free shipping does not include transit insurance. We recommend purchasing a shipping method with insurance for your peace of mind. The delivery times start the day after dispatch and do not include processing time for your order. For additional information regarding postage times, please visit the Australia post page here.

All our devices come with 12 month OzMobiles warranty

If you’re worried about warranty coverage, fret not! We cover manufacturing faults, both software and physical that may occur with your device, this includes battery performance issues. The length of the warranty period is 12 months from the purchase of the device.

Please note, however, that this does not cover any damage that is caused by mishandled use or liquid damage - so be careful! If you also get your device repaired by any unauthorised third party, this will void your warranty.

As an added plus, for the extra careful you, we also offer the OzMobiles Extra Care for iPhones which gives you an additional 12 months of warranty coverage for your newly purchased iPhone. It offers the same coverage as our standard warranty, but for an additional 12 months so you can have peace of mind knowing you are covered.

Simply add OzMobiles Extra Care before purchasing your device, it's that easy!

Battery Health Guarantee and the OzMobiles Certified 72-Point Functional Check & Clean

We know that battery health is one of the biggest concerns for most people, and that's why we have the OzMobiles Battery Health Guarantee.

Every device we sell is tested thoroughly though our OzMobiles 72 Point Check process.

As part of our 72-Point Check, we test the batteries of the device, to ensure that your device is still in its peak performance of at least 80% battery health.

Local Pick Up in Melbourne

Need to get your device FAST? We offer a simple, easy and FREE Pickup service for customers located in the city of Melbourne.


- All you need to do is place your order online and select the "Pickup" payment method
- Your order will be prepared within 2 hours of it being placed through our website. Once the order is ready we will send out an email and text message to let you know that your device is ready to be picked up.
- Pick up times are available Monday to Friday from 9am to 4:45pm (Excluding public holidays).
- Any orders placed after 3:30pm will not be available for same day pickup.
- Orders will be held for a period of 72 hours for your convenience.
- We are located in Little Collins Street, Melbourne (Address will be given out once the order has been placed)

Return Policy

Is your device faulty, or have you changed your mind about your purchase? We're happy to help. Read below for further details about our return policy.

Your warranty is provided by OzMobiles Pty Ltd. The default warranty length is 12 months from the day of purchase. Extended warranties (24 months total) may be offered on some products during checkout.

Please click here to request a return. After your return has been authorised, we will provide a free express return label via email to cover the cost of the return shipping. For a speedier return process, please include as much information as possible, including faults experienced and photos, where applicable.

Please note:

- Return authorisation must be obtained via email prior to sending the product(s) back. Unauthorised returns will not be sent to the correct address and may be lost. OzMobiles takes no responsibility for any lost items if you do not use our provided return label.

- We may offer a replacement device, store credit, or refund, depending on the situation, the age of your order, and your preference. We do not offer repairs.

- The device must be sent back unlocked and in its original condition. We cannot approve returns if the device is locked to your account, damaged by the user, or damaged by liquid ingress.

- A $30 restocking fee will be deducted from 30 day change of mind refunds to partially cover our processing costs. We will waive this restocking fee if you are willing to accept a store credit for a future purchase. An additional $50 may be deducted from the refund if all accessories are not returned in their original condition.


- Our technicians must be able to verify the reported fault. If no fault is verified and it wasn't dispatched back to us within 30 days of the original purchase date, the device will be returned to the customer.


- Whilst OzMobiles recognises a consumer's right to choose a third party repairer for any required repairs, OzMobiles will inspect any repairs, and may reject the return if it is deemed to be poor quality.


- OzMobiles is not liable for damage caused during return transit. Please properly secure your device(s) to prevent damage.

- Please ensure your email address is typed correctly on the enquiry form. You will not receive our reply if there is a typo. If you haven't heard from us by the end of the next business day, please check your junk mail filter to see if our reply has been flagged by your email client.

- Opened accessories, such as cases, tempered glass, etc. cannot be returned, and will not be returned to the customer if sent to us without authorisation.

- Express shipping and transit insurance fees are non-refundable, unless the device is verified faulty within 30 days of purchase.

- We cannot compensate for related purchases made via other retailers.

Do you need to change or cancel your order shortly after placing it? No worries - OzMobiles may be able to cancel your order if you send a cancellation enquiry immediately after purchase.

If you wish to cancel your order, please select "Cancel My Order" in the drop-down menu on this page (click here). Please mention if you would like an instant store credit to quickly make another order. Please note, refunds can take 3-5 business days to appear on your statement.

We do dispatch orders at lightning speed, so it may be too late to cancel. Once it has been prepared for dispatch, we are unable to cancel the order. We can still arrange a postage-paid return if necessary.

Note: Change of mind cancellations to international shipments may be subject to a cancellation fee deduction if we have already paid for your shipping label.

If your device is faulty, not as described, or if you just changed your mind, we are pleased to offer the following options within 30 days of purchase:

- A free express return for an identical replacement device in the same condition category.
- A free express return for store credit so that you may choose a different make, model or condition.
- A free express return for a refund. Please note a $30 restocking fee is deducted for change of mind returns. We will waive this restocking fee if you accept a store credit.

Please click here to request a return and note which of the above options you would prefer. Please do not return the items until you have received return instructions via email.

Note:

- Opened accessories, such as cases, tempered glass, etc. cannot be returned, and will not be returned to the customer if sent to us without authorisation.

For your peace of mind, OzMobiles is happy to accept electronic device change of mind returns within 30 days of purchase.

Please click here to request a return. After your return has been authorised, we will provide a free express return label via email to cover the cost of the return shipping. For a speedier return process, please include as much information as possible, including faults experienced and photos, where applicable.

Please note:

- Our change of mind policy is for electronic devices only, such as phones or tablets. We are unable to accept change of mind returns for accessory purchases (e.g. cases or cables).

- Return authorisation must be obtained via email prior to sending the product(s) back. Unauthorised returns will not be sent to the correct address and may be lost. OzMobiles takes no responsibility for any lost items if you do not use our provided return label.

- The device must be sent back unlocked and in its original condition. We cannot approve returns if the device is locked to your account, damaged by the user, or damaged by liquid ingress. New condition items must be unopened and resellable as new.

- A $30 restocking fee will be deducted from 30 day change of mind refunds to partially cover our processing costs. We will waive this restocking fee if you are willing to accept a store credit for a future purchase. An additional $50 may be deducted from the refund if all accessories are not returned in their original condition.

- OzMobiles is not liable for damage caused during return transit. Please properly secure your device(s) to prevent damage.

- Opened accessories, such as cases, tempered glass, etc. cannot be returned, and will not be returned to the customer if sent to us.

- Express shipping and transit insurance fees are non-refundable on change of mind returns. The $30 restocking fee is deducted in addition to these charges, if applicable.

- We cannot compensate for related purchases made via other retailers.

Refunds can only be processed to the original payment method. We are not able to make exceptions.

Please note: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Warranty Claims

Your warranty is provided by OzMobiles Pty Ltd. The default warranty length is 12 months from the day of purchase. Extended warranties (24 months total) may be offered on some products during checkout.

Please click here to request a return. After your return has been authorised, we will provide a free express return label via email to cover the cost of the return shipping. For a speedier return process, please include as much information as possible, including faults experienced and photos, where applicable.

Please note:

- Return authorisation must be obtained via email prior to sending the product(s) back. Unauthorised returns will not be sent to the correct address and may be lost. OzMobiles takes no responsibility for any lost items if you do not use our provided return label.

- We may offer a replacement device, store credit, or refund, depending on the situation, the age of your order, and your preference. We do not offer repairs.

- The device must be sent back unlocked and in its original condition. We cannot approve returns if the device is locked to your account, damaged by the user, or damaged by liquid ingress.

- A $30 restocking fee will be deducted from 30 day change of mind refunds to partially cover our processing costs. We will waive this restocking fee if you are willing to accept a store credit for a future purchase. An additional $50 may be deducted from the refund if all accessories are not returned in their original condition.


- Our technicians must be able to verify the reported fault. If no fault is verified and it wasn't dispatched back to us within 30 days of the original purchase date, the device will be returned to the customer.


- Whilst OzMobiles recognises a consumer's right to choose a third party repairer for any required repairs, OzMobiles will inspect any repairs, and may reject the return if it is deemed to be poor quality.


- OzMobiles is not liable for damage caused during return transit. Please properly secure your device(s) to prevent damage.

- Please ensure your email address is typed correctly on the enquiry form. You will not receive our reply if there is a typo. If you haven't heard from us by the end of the next business day, please check your junk mail filter to see if our reply has been flagged by your email client.

- Opened accessories, such as cases, tempered glass, etc. cannot be returned, and will not be returned to the customer if sent to us without authorisation.

- Express shipping and transit insurance fees are non-refundable, unless the device is verified faulty within 30 days of purchase.

- We cannot compensate for related purchases made via other retailers.

Order Cancellations
30 Day Return Policy
Change of Mind
Refunds