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OzMobiles FAQ

Your one stop destination for all Frequently Asked Questions 

I have just placed an order, when will I receive my tracking details?

How much will the delivery cost?

What if I want E-parcel post?

What if I want Express post?

When will my order be dispatched?

Out of Stock?

Help! I've just ordered the wrong device! What do I do?

What if I've already received the device but want to cancel?

Why do I need to pay a 15% restocking fee?

What cosmetic condition are your phones in?

Do I receive any kind of warranty with my purchase?

How do I pick up my device?

Are all phones for sale unlocked?

Can I use the SIM I already have with the device I purchased?

I have an issue with my device, what do I do?

That's all for now! More Frequently Asked Questions to come :)