For incorrect, Broken, Defective, or Damaged Products:
If you receive your items and they appear to be faulty or not as described, please notify us by email within 30 days of purchase (firstname.lastname@example.org).
One of our customer service agents will respond to your return request within 1 business day to issue you an RA number. You will then have the choice to:
Please be advised that warranty claims may be refused in which there is evidence of unreasonable care made to the product(s).
Note: Third party repairs or tampering can affect the warranty eligibility, if you have any issues please contact us first.
Change of mind/cancellation:
OzMobiles can also accommodate order cancellations and change-of-mind returns. Due to the costs involved with processing returns and cancellations, a 15% re-stocking/cancellation fee will apply for change of mind returns and order cancellations.
To return a product, contact us via e-mail (email@example.com) to obtain a return authorisation (RA) number.
A free reply paid address will be provided for your return.
For a change-of-mind return, returned product must:
Refunds can only be made the same way the payment was received. No exceptions.