For incorrect, Broken, Defective, or Damaged Products:
If you receive your items and they appear to be faulty or not as described, please notify us by email within 30 days of purchase (firstname.lastname@example.org).
One of our customer service agents will respond to your return request within 1 business day to issue you an RA number. You will then have the choice to:
Change of mind/cancellation:
OzMobiles can also accommodate order cancellations and change-of-mind returns. For order cancellations please contact us immediately before the device is shipped and the order can be cancelled.
We are able to faciliate change of mind returns if the phone is in the same condition as purchased, a 15% re-stocking fee will apply for devices not returned in the same condition.
To return a product, contact us via e-mail (email@example.com) to obtain a return authorisation (RA) number.
A free reply paid address will be provided for your return.
For a change-of-mind return, the returned product must:
Refunds can only be made the same way the payment was received. No exceptions. Credit card refunds can only be reversed through the same transaction made in the initial order - we cannot refund to a new card.