Search Site

Returns Policy

Returns Policy

For incorrect, Broken, Defective, or Damaged Products:

If you receive your items and they appear to be faulty or not as described, please notify us by email within 30 days of purchase (support@ozmobiles.com.au). 

One of our customer service agents will respond to your return request within 1 business day to issue you an RA number. You will then have the choice to:

  • receive a replacement unit of the identical make and model as the original item ordered at no additional cost
    or
  • return the broken unit to be repaired

Please be advised that warranty claims may be refused in which there is evidence of unreasonable care made to the product(s). OzMobiles will provide a free reply paid address for all of these returns.


Change of mind/cancellation:

OzMobiles can also accommodate order cancellations and change-of-mind returns. Due to the costs involved with processing returns and cancellations, a 15% re-stocking/cancellation fee will apply for change of mind returns and order cancellations. 

To return a product, contact us via e-mail (info@ozmobiles.com.au) to obtain a return authorisation (RA) number.

A free reply paid address will be provided for your return.

For a change-of-mind return, returned product must:

  • include all parts originally provided; and
  • be in its original packaging; and
  • have no physical damage; and
  • have an RA number attached; and
  • returned within 7 days.

Refunds can only be made the same way the payment was received. No exceptions.