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Returns Policy

30 day returns - For incorrect, Broken, Defective, or Damaged Products:

If you receive your items and they appear to be faulty or not as described, please notify us by email within 30 days of purchase ( 

One of our customer service agents will respond to your return request within 1 business day to issue you an RA number. You will then have the choice to:

  • Receive a replacement unit of the identical make and model as the original item ordered at no additional cost
  • Return the broken unit to be repaired
  • Store Credit
OzMobiles will provide a free reply paid address for all of these returns.

Please note:

  • Warranty claims may be refused in which there is evidence of unreasonable care made to the product(s)
  • Third party repairs or tampering can affect the warranty eligibility, if you have any issues please contact us first
  • OzMobiles is unable to facilitate change of mind returns for accessories
  • All returns for replacement or refund must not be iCloud locked or Activation locked.
  • A return authority (RA) must be obtained prior to sending the product(s) back. If a customer has not contacted us prior to sending the product(s) back, or has not sufficiently obtained an RA number, OzMobiles will reject the return and return the parcel to the sender. OzMobiles also will take no responsbility for any items lost or damaged in transit if sent to OzMobiles without an RA number.

Change of mind/cancellation:

OzMobiles can also accommodate order cancellations and change-of-mind returns. For order cancellations please contact us immediately before the device is shipped and the order can be cancelled. 

We are able to faciliate change of mind returns if the phone is in the same condition as purchased, a 15% re-stocking fee will apply for devices not returned in the same condition.

To return a product, contact us via e-mail ( to obtain a return authorisation (RA) number.

A free reply paid address will be provided for your return.

For a change-of-mind return, the returned product must:

  • Include all parts originally provided
  • Be in its original packaging
  • Be in the same condition as purchased.
  • Have an RA number attached
  • Returned within 7 days

Refunds can only be made the same way the payment was received. No exceptions. Credit card refunds can only be reversed through the same transaction made in the initial order - we cannot refund to a new card or bank account.