OzMobiles Reviews

13,604  Excellent
TrustScore 4.5 out of 5

4.6

In the Cell Phone Store category

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Reviews4.6

13,604 total


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Rated 5 out of 5 stars

Phone is in excellent condition (as…

Phone is in excellent condition (as advertised) - can't see a mark on it, battery life is excellent. Delivered as promised. This is the fifth phone I've bought from OzMobile for my family over the last 10 years. No complaints/issues with each and every purchase.

Date of experience: March 05, 2024


Rated 5 out of 5 stars

My enjoyable purchase experience

Your company was recommended to me and I can now see why. It was so easy to purchase this new phone. The delivery was extremely quick and well organized. I was very happy with the information given and the communication I received from the company.

Date of experience: February 20, 2024


Rated 5 out of 5 stars

The customer can be assured with ozmobiles

The customer can be assured that get a professional and honest product when they engage your company. In short you get what you pay for and able to relax that your transaction is in good hands.

Date of experience: February 13, 2024

Reply from OzMobiles

Thank you for your trust in our products and we appreciate your 5★ rating!

We appreciate you sharing your encouraging notion of our business and we are glad to have provided you with a satisfactory and worry-free experience.

We look forward to serving you again in the future.

Best Regards,
OzMobiles


Rated 5 out of 5 stars

Iphone 15 Black

For my new Iphone 15, the ordering process was simple, just like on the Apple website. Delivery was quick and arrived on time. As for the phone itself, i can’t flaw it. It came in perfect condition from the sender and works like brand new. I recommend Ozmobiles for those that want to save money on a new phone but still get the quality.

Date of experience: February 24, 2024

Reply from OzMobiles

Thank you for choosing us and we send our appreciation for your 5-star rating! ❤

Your feedback is greatly valued and we thank you for sharing your satisfactory experience with your selected iPhone 15, our process, delivery, and overall service.

Your recommendation means a lot and we'll see to it that we continue providing excellent products and services in the future.

Thank you and until next time!

Best Regards,
OzMobiles


Rated 5 out of 5 stars

True to description & quality of this…

True to description & quality of this reburbished item.
Very quick turnaround with no issues.
The only thing that is a little disappointing is that I was searching for an IPad Mini & somehow missed that the availabilities had changed to standard size IPads.

Date of experience: February 28, 2024

Reply from OzMobiles

We are delighted to hear about your satisfaction with our products and services despite the experienced disappointment.

In case you experience problems while transacting with us, please don't hesitate to reach out. We will see to it that we address and rectify any discrepancies so that you can get the product that you prefer.

Thank you and until next time!

Best Regards,
OzMobiles


Rated 5 out of 5 stars

Good all round

Product was picked, sent and arrived in good time. Queries responded to quickly and supportive. Product arrived with enough packaging to endure adequate transit protection.

Date of experience: March 04, 2024

Reply from OzMobiles

Thank you for choosing OzMobiles, and we are grateful for the 5-star rating you gave!

Your satisfaction with the services we've provided as well as with the quality of the product you've purchased from us is greatly appreciated. Your continued support will serve as our inspiration to continue providing excellent devices and assistance in the future.

We value your support and we look forward to serving you again! 😊

Best Regards,
OzMobiles


Rated 5 out of 5 stars

Reliable & Quick

Great price.
Device in perfect physical condition with 99% battery health.
Quick and friendly customer service.

Date of experience: March 05, 2024


Rated 5 out of 5 stars

Happy Chappy

My purchases came in the condition they were guaranteed in.
Packages arrived safely and on time.

Date of experience: March 04, 2024

Reply from OzMobiles

We're delighted to hear that you are satisfied with the purchased products' quality and we send our appreciation for your 5-star rating! ❤

Rest assured that your review will serve as our motivation to do our best to provide great products and timely assistance to our valued customers.

If you seek another product, don't hesitate to get in touch with us. 😊

Best Regards,
OzMobiles


Rated 5 out of 5 stars

Was looking to upgrade my phone which I…

Was looking to upgrade my phone which I did and received phone without issues and was in immaculate condition but then traded in my phone was approved for a great trade in. Payment was delayed but got it corrected quickly with no hassle. I have bought three phones from Oz Mobiles without issue would recommend

Date of experience: February 26, 2024

Reply from OzMobiles

Thank you for always choosing us and we are thrilled with the 5★ rating you've given!

We apologize for the delay you've experienced, but we are glad to hear about your satisfaction with the products you've purchased here at OzMobiles.

Rest assured we'll take your feedback as motivation to rectify delays and continue providing excellent assistance in the future.

We appreciate your recommendation of our business and we hope to serve you again.

Thank you and until next time! ❤

Best Regards,
OzMobiles


Rated 5 out of 5 stars

This is my third ex-demo phone from OzMobile

This is the third ex-demo phone I've bought from OzMobiles and I've been very happy with each of them. I will use OzMobiles again when I need another phone.

Date of experience: March 02, 2024

Reply from OzMobiles

We thank you for your trust in our products and we appreciate your 5★ rating!

Your satisfaction with the phones we offer is greatly valued and we look forward to serving you again in the future.

Thank you for your continued patronage and until next time!

Best Regards,
OzMobiles


Rated 5 out of 5 stars

I received my order promptly 3 times I…

I received my order promptly 3 times I have purchased from OzMobiles and every item I have been very happy with the service and I like the warranty

Date of experience: February 24, 2024

Reply from OzMobiles

We're delighted to hear about your satisfaction with your transactions with us, and we send our appreciation for your 5-star rating! ❤

We'd be happy to swiftly and efficiently serve you again if you seek another product to purchase in the future.

Thank you for your trust and until next time!

Best Regards,
OzMobiles


Rated 1 out of 5 stars

We still have not received the phone we…

We still have not received the phone we ordered. It was sent to the wrong address. Via tracking re realised this and staff at local post office was able to organise redirection.
Ordered on the 4/3/24 and on the 19/3/24 still have not received it. Guess it will arrive one day but we are not happy with the service.

Date of experience: March 04, 2024


Rated 5 out of 5 stars

Perfect

Perfect. Phone arrived as per the time frame and was accurately described

Date of experience: March 04, 2024

Reply from OzMobiles

We are glad to hear about your satisfaction with the swiftness of our service and the quality of our products. 😊

Your 5★ rating means a lot to us, and we'll do our best to continue providing an exceptional experience here at OzMobiles.

Thank you very much! ❤

Best Regards,
OzMobiles


Rated 5 out of 5 stars

easy to choose and order

easy to choose and order
my new iphone11 pro came withing 72 hours of ordering, very happy, a great phone

Date of experience: March 04, 2024

Reply from OzMobiles

We greatly appreciate the 5★ rating you've given!

We are delighted to hear about your satisfaction with our system, and we are glad that you found the quality of the purchased iPhone 11 to be exquisite.

Rest assured we'll take your kind words as inspiration to keep on giving excellent products and swift services in the future.

Thank you and until next time! ❤

Best Regards,
OzMobiles


Rated 5 out of 5 stars

This is the third time I have bought an…

This is the third time I have bought an ex-demo phone from OzMobiles and as usual I am very impressed with the condition of the phones and I have never had an issue with all three. The first phone I purchased is now in the hands of my youngest child and it is as reliable as ever and the battery is still giving her long running times between charges. I cant fault these guys for reliability and service.

Date of experience: February 13, 2024

Reply from OzMobiles

Thank you for your unwavering trust in our services, and the 5★ rating you've given!

We are delighted to have always presented you with devices that meet your satisfaction.

Your invaluable feedback is appreciated and we'll make every effort to continue giving excellent products and assistance.

OzMobiles provides a variety of devices you can choose from, and we'd be delighted to serve you again if you seek another phone to purchase in the future.

Until next time! ❤

Best Regards,
OzMobiles


Rated 5 out of 5 stars

Great phone just like on the picture fast service

This is a great phone my son loves it OzMobile are great to buy from always great service I had bought a phone few years. Back also.. the phone I bought was just as it read delivery was fast and I was able to track the phone I can recommend Ozmoblie for quality

Date of experience: February 20, 2024

Reply from OzMobiles

Thank you for your trust in our products and we appreciate your 5★ rating!

We appreciate you sharing your encouraging notion of our business and we are glad to have always provided you with a satisfactory experience and swift service.

We are grateful for your recommendation of our business and we look forward to serving you again in the future.

Best Regards,
OzMobiles


Rated 4 out of 5 stars

False start but all good in the end

First phone arrived very quickly but had a faulty screen which wasn’t ideal. Return process was very easy and replacement phone arrived a week later. Very happy with overall service and would use again.

Date of experience: February 26, 2024

Reply from OzMobiles

We are thankful for your kind feedback despite the problem experienced with the initial product you've received. We are sorry for the inconvenience, but we are glad to have amended the situation.

We sincerely apologize, but rest assured that your valuable review will be our inspiration to provide error-free transactions in the future.

Hoping to serve you again!

Best Regards,
OzMobiles


Rated 5 out of 5 stars

Well presented website.

Well presented website.
All Mobile Phones had excellent descriptions plus condition.
User friendly in buying and paying.
Excellent service, and delivery of Mobile phone was well packed, and delivered to my door in person by Aust Post personal who was very nice. Very Happy with Mobile phone.

Date of experience: February 20, 2024

Reply from OzMobiles

We are ecstatic to hear about your satisfaction with the service you've experienced, and we offer our gratitude for your trust in OzMobiles. ❤

We are delighted to have presented you with a quality phone that meets your standards, and we are happy that we were able to deliver it to you in good time.

Your contentment with our process and services is greatly valued and we'll continue to provide top-notch items in the future.

We offer a variety of products complete with specifications, features, and reviews on our website so if you seek another device, feel free to browse through our selection.

Thank you very much for your support!

Best Regards,
OzMobiles


Rated 5 out of 5 stars

Totally awesome place high quality…

Totally awesome place high quality products looking forward to more purchases being made

Date of experience: February 29, 2024

Reply from OzMobiles

Thank you for choosing OzMobiles, and we are grateful for the 5-star rating you gave!

Your satisfaction with the products we offer is greatly appreciated. Your continued support will serve as our inspiration to continue providing excellent devices and assistance in the future.

We value your opinion and we look forward to serving you again! 😊

Best Regards,
OzMobiles


Rated 1 out of 5 stars

Will never purchase from here again.

iPad arrived with a dead spot. Sent it back over a week and a half ago, technician handling the return displays poor customer service preferring to copy/paste scripts rather than communicate. Followed up my repair and got a generic reply. Have yet to hear anything at all about the actual repair/replacement. Have already told people to avoid Oz mobile because of this. Would rather just get my money back at this point.
Don't bother spending money here.

Date of experience: February 27, 2024

Reply from OzMobiles

We are very sorry for the frustrating experience you've had with your iPad and the lack of communication regarding the repair. A defective product coupled with poor customer service is completely unacceptable, and we understand your disappointment.

In the meantime, we've reached out via email to see how we can resolve this for you. We are hoping to hear from you soon.