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Terms & Conditions

OzMobiles Terms & Conditions Don't worry nothing scary!

SIMPLE, SECURE AND CONVENIENT ONLINE PURCHASES

OzMobiles provides 4 convenient payment options for our customers.

- Click & Collect / Pickup (Victorian customers only)

If you want to pick-up your device and your located within Victoria select the "Pickup (VIC only)" option. You will be able to pickup your device(s) within 2 hours. You will be sent a text message and an email as soon as your device(s) are ready to collect. We're located in Little Collins Street Melbourne - full address will be given once you have placed the order.

You can pay via Credit Card or Cash instore.

- PayPay

Select the option with the PayPal logo / text and follow the prompts. You don't need to have a PayPal account to use PayPal / pay via your credit vard with PayPal.

- ZipPay

Buy now, pay later!

You can now purchase a device from our website, and pay in easy installments. Select ZipPay during the checkout process and follow the prompts.

- Credit Card (Note: Authentication process required)

We offer an option to pay via Mastercard or Visa via our credit card option on our website.

In recent times we have experienced a high number of sales from fraudulent credit cards. To protect our customers and ourselves we have now implemented a 2-step authentication process for new customers. Please see the process below.

Note: This is a once off. If you are a repeat customer just respond to the authentication request with 'Repeat Customer'

Our Authentication process:

  • We'll debit your card and then refund your card a small random amount (under $0.30 cents), we'll then notify you via SMS and email once this has been done
  • You can then check your online statement to confirm the amount. It will appear straight away as a pending transaction
  • After confirming the transaction, respond to the email with the amount and we will confirm your order

No access to internet banking?That's ok! if you can't log into your internet banking just give your bank a call and they will give you the amount to confirm with us.

SHIPPING

We will refund shipping costs to any orders with two or more items

Express: If you wish to receive express delivery please select the EXPRESS POST option, you will be charged $19.90 for express post. This may take one to three days to arrive depending on where in Australia you are located.

Please note that all care is taken in item descriptions, however, any misprints, omissions or mistakes are unintentional.

RETURNS

30 day returns - faulty devices

If you receive your items and they appeared to be faulty or not as described we are pleased to offer our customers within the first 30 days of purchase:

  • A replacement unit of the identical make and model as the original item ordered
  • Return the broken unit to be repaired

  • Store credit or a refund

 Please email our friendly support team on support@ozmobiles.com.au to discuss all available solutions. For a speedier return please include as much information as possible, including faults experienced and photos where required.

Please note:

  • In order to receive a full refund the device must be sent back in its original condition complete with original box and accessories. If returned without box and accessories we will deduct a 15% re-stocking fee
  • Our technicians must be able to verify the reported fault with the device. If no fault is verified the device will be returned to the customer.
  • Device must not have any internal water damage, cosmetic damage or be iCloud/activation locked.
  • Any signs of tampering or unauthorised third party repairs will be rejected and the device will be returned to the customer.
  • A return authority (RA) must be obtained prior to sending the product(s) back. If a customer has not contacted us prior to sending the product(s) back, or have not sufficiently obtained an RA number, OzMobiles will reject the return and return the parcel to the sender. OzMobiles also will take no responsibility for any items lost or damaged in transit if sent to OzMobiles without an RA number.
  • We will provide a free reply paid address to cover the cost of the return shipping. It is advised to package the return carefully and to add tracking to the parcel.

Warranty period exchanges and repairs

If your device develops a fault from normal use within the OzMobiles warranty policy, we can offer free exchanges or repairs during this timeframe. Please see our warranty page for full details on this process.

 Order cancellations

Need to change or cancel your order shortly after placing it? No worries - OzMobiles can accommodate order cancellations provided that the order is cancelled before it has been shipped.

If you wish to cancel your order please immediately email info@ozmobiles.com.au with your order number and reason for cancellation. Please note that we do dispatch orders at lightning speed and your order may already be on its way to you. Once it has left our warehouse we are unable to cancel the order.

 Change of mind

 Sometimes after using your purchase for a short while there may be something you don’t like. Therefore OzMobiles can certainly assist you with returning the device and helping you find something more suitable if returned within 30 days of purchase.

For a change of mind return please contact our customer service team by emailing support@ozmobiles.com.au with as much information as possible. One of our customer service consultants will be able to assist you in returning the phone. Our consultants are specialised in helping our customers find the perfect phone for their requirements.

Please note:

  • OzMobiles is unable to offer change of mind returns for accessory purchases.

  • In order to be eligible for the change of mind return scheme, the device must be sent back in its original condition complete with original box and accessories. A 15% re-stocking fee will apply for devices not returned in the original condition. If accessories are not in original condition we will deduct a 15% re-stocking fee or retail price of accessories, whichever value is greater.

  • Device must not have any internal water damage, cosmetic damage or be iCloud/activation locked.

  • Any signs of tampering or unauthorised third party repairs will be rejected and the device will be returned to the customer.

  • Change of mind returns will be facilitated through a direct exchange for another product, refund or store credit

  • We will provide a free reply paid address to cover the cost of the return shipping. It is advised to package the return carefully and to add tracking to the parcel.

  • Initial shipping costs are not refundable and will be deducted from the refund for change of mind refunds. For customers who chose free shipping, a shipping cost of $10.80 will be deducted from the refund. We are happy to waive this shipping cost should you choose a direct exchange or store credit to be used towards another order.

 How are refunds processed?

 Refunds can only be made the same way the payment was received. No exceptions. Refunds will be reversed from the original transaction made - we cannot refund to a new card or bank account.